FAQs
You've got Questions... We've got answers!
Shipping & Returns
Where Do You Ship?
Currently we ship anywhere within the USA.
How long will my order take to ship?
Orders placed before noon CST will process the same day. Standard shipping is 5-7 business days & expedited shipping is 2-3 business days.
What is your return policy?
Customer satisfaction is extremely important to us. If you are not happy with your order please email info@hellolido.com and we will do our best to work with you to find a solution.
My order is damaged, what do I do?
We're so sorry to hear that! Please email info@hellolido.com with your order number.
Product
How many sticks come in one bag?
You will receive 28 individual stick packs per bag.
Who benefits from drinking electrolytes?
Whether you're crushing a 30-minute HIIT workout, traveling around the globe, chasing a toddler around, rehydrating after a late night, or simply going for a sweaty walk with a friend, your body is losing essential electrolytes. Electrolytes facilitate hundreds of functions in the body, including the conduction of nerve impulses, muscle function, hormonal regulation, nutrient absorption, and fluid balance. For optimal health, it's essential to hydrate with water PLUS electrolytes to keep the body balanced.
LIDO's sugar-free electrolyte mix provides you with a tasty, everyday source of hydration by combining the perfect amount of daily sodium, potassium & magnesium to replenish you when you need it most!
ARE YOUR NATURAL FLAVORS DERIVED FROM FRUIT?
The natural flavor in LIDO Electrolytes is derived from dried fruit powders and extracts. They are made by processing the fruit to concentrate its flavor into into a small, but powerful essence.
Behind the company
Where is LIDO Manufactured?
All of our products are proudly manufactured in the USA.
Does LIDO include any synthetic colors, flavors or sweeteners?
No! LIDO products will never contain artificial colors, flavors, or sweeteners. The natural flavoring is extracted from fruit and vegetable extracts and the electrolytes are sweetened with Stevia Leaf Extract.
Are your products safe to use during pregnancy?
We suggest consulting with your doctor prior to consuming any supplements while pregnant. LIDO's Hydrating Electrolytes are made with no sugar and no artificial ingredients.
Are your products gluten free?
Our products do not contain gluten.
Subscription
Is there a subscription option?
Yes! You can choose to subscribe every 28 or 45 days. Either option will give you $5 off your order.
Do I save money by subscribing?
By signing up for either subscription option, you save $5 on each purchase.
What is the cancellation policy?
We've made it simple, you can your subscription cancel anytime. To cancel, simply login to your account and you can either skip a delivery or cancel it completely. Contact us direct if you have any questions.